The DRP Automation Process case study showcases how Mindtech partnered with Department Store, a leading retail chain operating both physical and digital stores, to transform its IT operations through intelligent automation.
In a context where efficiency, speed, and risk mitigation are key to business continuity, the client faced growing challenges managing complex systems manually. Mindtech’s mission was clear: to automate their Disaster Recovery Plans (DRPs), introduce agile methodologies, and prepare internal teams to embrace a new culture of innovation and operational excellence.
Through a step-by-step implementation process, the project combined technical strategy with human transformation. From employee workshops and mindset change initiatives to the integration of APIs and automated pipelines, the approach ensured that automation became a sustainable and scalable capability within the company.
The results were tangible — over 70% of DRP tasks were automated within months, success rates improved significantly, and operational times were drastically reduced. Beyond the metrics, the true impact was cultural: Department Store’s IT team gained autonomy, new skills, and the confidence to continue expanding automation across their systems.
This report offers a detailed view of how automation, when guided by the right strategy and partners, becomes a long-term asset for resilience, innovation, and business growth.